Service Desk
The IT Service Desk, located on the first floor of the Watzek Library, provides front-line, face-to-face support for all forms of computer problems. If they cannot answer your question, they will refer it to the appropriate Information Technology staff member. The IT Service Desk provides the following services:
CONTACT US:
| IT Service Desk Phone - x7225 | IT Service Desk Email - itservice@lclark.edu |
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This is your #1 call in a technological emergency. The Service Desk acts as an entry point for all computing problems or questions. Our student staff will triage the problem and generate a work order for you to find a resolution. |
The Service Desk email account provides online support for your computing problems and questions, as well as equipment or printing requests. Send an email to create a work order, and our staff will respond within 48 business hours, depending on the nature of the problem. |
| Law IT Service Phone - x6644 | Law IT Service Email - lawitservice@lclark.edu |
| Please call Law IT Service if you are experiencing technical difficulties at the Law School. |
You can also email Law IT Service using this address and a work order will be automatically generated. |
OUR SERVICES:
Technological Troubleshooting: The Service Desk provides both, face-to-face and virtual troubleshooting. The desk provides service for most types of devices and software tools. The Service Desk is located at the basement of the Watzek Library, follow the blue dots! You can also fill out this online form for support and we will get back to you within 48 Business hours.
Equipment Checkout: The Service Desk loans equipment at its checkout window by reservation, or on a first come first served basis to CAS and Grad students, staff and faculty. Equipment is not available for checkout to Law students. Academic instructional support always takes priority over other uses. Please note our Checkout Policy. You can reserve equipment online and also schedule a pickup and return time. Watch the video for how to use the SiSo self-serve checkout system or download the instructions here. If you’d like to request that we add a new item to our inventory, please fill out this request form. Late returns will incur a fee and replacement costs for missing, lost, or stolen gear is the sole responsibility of the borrower. If you would like to appeal a late fee, please use this form, and to extend a loan request, please complete this form. Check out this video to see some of the fun and exciting items available for checkout!
Resource Lab: The Resource Lab is a computer lab open to the entire L&C Community with powerful computers and a vast array of current software to help you produce video, audio, multimedia projects, and high-quality prints, posters, and even 3D projects. The lab is located on the first floor of Watzek library, next to the IT Service Desk. Access the lab by using your LC ID card. Visit the Rlab page for detailed information about services offered, including printing and pricing, and to make a consultation appointment.
Editing Suites: Two private editing suites are also available 24 hours a day to work on your projects. You may reserve project time at the IT Service Desk.
Network Assistance: The Service Desk can give you instructions to connect to the internet and other networking services like VPN.
LC Account Management: The Service Desk can help you manage and change/reset passwords for all of your LC Accounts. Watch the video for help creating and resetting accounts.
Classroom Support: Please visit this page if you are facing any technical problems using classroom media and equipment.
STUDENT WORKERS NEEDED:
Do you possess exceptional customer service skills? Do you like helping people? Do you have a passion for technology? Do you enjoy working with computers? Does learning new skills excite you? Are you interested in becoming part of a great team that works hard and has fun together? Do you have work study? We typically hire Service Desk Technicians each semester. For current openings, please apply here.