Service Desk
The IT Service Desk, located on the first floor of the Watzek Library, provides front-line, face-to-face support for all forms of computer problems. If they cannot answer your question, they will refer it to the appropriate Information Technology staff member. The IT Service Desk provides the following services:
-
Equipment Checkout
The IT Service Desk has equipment that can be checked out in person or reserved in advance online. Academic instructional support always takes priority over other uses.
Please call or visit us to reserve equipment and schedule a pickup and return time. Self-service is also available using SiSo. -
Personal Computer Assistance
We provide IT assistance with all sorts of technical troubleshooting.
We can install and run anti-virus and anti-malware software to protect and maintain your computer.
We can assist you with backing up your computer and transferring data.
We are not authorized to do hardware repairs. -
Network Assistance
Get connected! We provide assistance to connect to the internet on phones, computers, consoles, tablets, etc.
We also provide guest Wi-Fi and VPN solutions to connect to the Lewis & Clark Network if you are off campus.
Please call the IT Service Desk or stop by for assistance. -
Managing Lewis & Clark Accounts
We provide assistance with managing all of your LC Accounts including WebAdvisor, LC Google Apps, Moodle, etc.
We can help you change/reset your LC Account password. -
Resource Lab
It is a high-end multimedia lab that is open to anyone in the Lewis & Clark community.
You can develop/edit photos, video, audio and create prints and posters on our powerful computers.
We have 3D and color printers, scanners, turn table and amazing staff to assist you with your multimedia projects. -
Classroom & AV
Our AV field techs provide, maintain and repair instructional technology equipment for classes on the Lewis & Clark Campus.
Please call us or visit us if you are facing any issues using classroom technology.
CONTACT US:
IT Service Desk Phone - x7225 | IT Service Desk Email - itservice@lclark.edu |
This is your #1 call in a technological emergency. The Service Desk acts as an entry point for all computing problems or questions. Our student staff will triage the problem and generate a work order for you to find a resolution. |
The Service Desk email account provides online support for your computing problems and questions, as well as equipment or printing requests. Send an email to create a work order, and our staff will respond within 48 business hours, depending on the nature of the problem. |
Law IT Service Phone - x6644 | Law IT Service Email - lawitservice@lclark.edu |
Please call Law IT Service if you are experiencing technical difficulties at the Law School. |
You can also email Law IT Service using this address and a work order will be automatically generated. |
OUR SERVICES:
Technological Troubleshooting: The Service Desk provides both, face-to-face and virtual troubleshooting. The desk provides service for most types of devices and software including antivirus software. The Service Desk is located at the basement of the Watzek Library, follow the blue dots! You can also fill out this online form for support and we will get back to you within 48 HOURS.
Equipment Checkout: The Service Desk loans equipment at its checkout window by reservation, or on a first come first served basis to CAS and Grad students, staff and faculty. Equipment is not available for checkout to Law students. Academic instructional support always takes priority over other uses. Please note our Checkout Policy. You can reserve equipment online and also schedule a pickup and return time. Watch the video for how to use the SiSo self-serve checkout system or you can download the instructions here. If you’d like to request that we add a new item to our inventory, please fill out this request form. Late returns will incur a fee and replacement costs for missing, lost, or stolen gear is the sole responsibility of the borrower. If you would like to appeal a late fee, please use this form, and to extend a loan request, please complete this form.
Resource lab: The RLab provides powerful Mac computers with a vast array of current software to help you produce video, audio, multimedia projects, and high-quality prints and posters. You may use your print balance, student club account number, or academic departmental account number to pay for prints. Print requests require 2-3 business days for processing so please plan accordingly! Please consult this page for the various print resources available to the college.
Editing Suites: Two editing suites are also available 24 hours a day to work on your projects with more privacy. You may reserve project time in 4-hour blocks.
Network Assistance: The Service Desk can give you instructions to connect to the internet and other networking services like VPN.
LC Account Management: The Service Desk can help you manage and change/reset passwords for all of your LC Accounts. Watch the video for help creating and resetting accounts.
Classroom Support: Please visit this page if you are facing any technical problems using classroom media and equipment.
![IT Service Desk - FAQ 001 IT Service Desk - FAQ](/live/image/gid/8/width/691/height/240/crop/1/src_region/0,65,960,399/84035_button-2660390_960_720.rev.1590786362.png)
STUDENT WORKERS NEEDED:
Do you possess exceptional customer service skills? Do you like helping people? Do you have a passion for technology? Do you enjoy working with computers? Does learning new skills excite you? Are you interested in becoming part of a great team that works hard and has fun together? Do you have work study? We are hiring Service Desk Technicians for the spring. If interested, please apply here.
Information Technology is located in Watzek Library on the Undergraduate Campus.
MSC: 97
email ITservice@lclark.edu
voice 503-768-7225
fax 503-768-7228
Chief Information Officer Adam Buchwald
Information Technology
Lewis & Clark
615 S. Palatine Hill Road
Portland OR 97219