/ Information Technology/Enterprise Applications

Information Technology

The Enterprise Applications Team researches, implements and supports specialized applications that support the business processes of the institution. The team is also deeply involved in the project portfolio and governance processes for technology at the college, facilitating meetings, providing research and documentation, and ensuring that communications go up and down the pipeline to work toward supporting the needs of the institutional constituents and the strategic vision of the institution.

Services provided:

Administrative Systems

Application Administration Training
Enterprise Application Administration
Enterprise Application Tracking
Institutional Data Management
Systems Development (Salesforce/Slate)
Systems Implementation

Communication, Collaboration and Storage

File Storage (Google My Drive and Shared Drive)
Reporting (Salesforce, Slate, Excel)
Tele/Video Conferencing (Zoom, Google Meet)

Identity, Accounts and Access

Institutional Data Access (system-specific)

Needs Analysis & Strategy

Business Process Analysis
Enterprise Application Purchase Consultation
IT Governance Coordination & Facilitation
Project Management
Project Portfolio Management
System Architecture Consultation
Technical Contract Review
Technology Policy Recommendations
Vendor Consultation
Vendor Management

Technical Troubleshooting and Training

Tier 3 for Supported Applications
Training for Supported Applications
Documentation and Self-Service Publication for Supported Applications

Applications we administer:

Conga Composer
FormAssembly
Google Workspace
Lenel
Salesforce CRM
Slate CRM (secondary Admin)
Zoom

Business Applications we offer advanced support/training for:

Microsoft
- Word
- PowerPoint
- Excel
Google
- My Drive
- Shared Drive
- Docs
- Sheets
- Slides
- GMail
- Chat
- Spaces
- Meet
Salesforce CRM
- FormAssembly
- Conga
- Marketing Cloud
Adobe
- Acrobat
- InDesign
- Illustrator
- Photoshop
Slate (Reporting, Queries, Data Management)

Staff:

Director of Enterprise Applications: Meredith Goddard

Business Relationship Manager: Llew Richards

Enterprise Applications Administrator/Developer: Elizabeth Young