main content Troubleshooting
Below are some common troubleshooting steps you may be experiencing while using LiveWhale. If you don’t see a problem, be sure to let us know by filling out a troubleshooting form. (See also our “Known Issues” page.)
Help
The LiveWhale CMS software runs the public website for Lewis & Clark. Like any software, there are sometimes bugs. The following are known issues that the New Media team is working on.
Ongoing
Some browsers cannot open navigation menu dropdowns. Fix: clear browser cache
Reported: February 5, 2025
“Page Views” display no data in Page Details
Reported: July 15, 2024
Global News Bulletin widgets sometimes display incorrect order.
Reported: May 17, 2023
Google Analytics report PDFs have stopped emailing.
Reported: April 28, 2023
Google is not displaying some pages in search
Reported: August 31, 2022
Fixed
Some events fail to load at college.lclark.edu pages
Reported: February 5, 2025
Some users get “Access Denied 403 Error” messages when loading a details page like a bio or news story.
Reported: January 29, 2025
Some content, like news or profiles using details pages, has an issue where if a user comes to the ID but via the wrong domain (because of say, some odd Google result), then the navigation menu does not appear.
Reported: January 21, 2025
Image credit cannot be accessed when embedding images
Reported: May 21, 2024
People results in search not updating (since Tuesday)
Reported: May 17, 2024
Web Development is located in McAfee on the Undergraduate Campus.
MSC: 19
email grether@lclark.edu
Web Development
Lewis & Clark
615 S. Palatine Hill Road
Portland OR 97219