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Troubleshooting

Below are some common troubleshooting steps you may be experiencing while using LiveWhale. If you don’t see a problem, be sure to let us know by filling out a troubleshooting form. (See also our “Known Issues” page.)

Help

Need LiveWhale access? Then head to this form. Otherwise, if you have questions about the Lewis & Clark website, we want to hear from you in the form below! 

All fields marked with asterisk (*) are required.

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Use this form to request access to edit content within the Lewis & Clark website.

All fields marked with asterisk (*) are required.

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If you have a “numeric” address (e.g. lc20-0000@lclark.edu), provide that here instead of your alias address.
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The LiveWhale CMS software runs the public website for Lewis & Clark. Like any software, there are sometimes bugs. The following are known issues that the New Media team is working on.

Report a new issue

Ongoing

Some content, like news or profiles using details pages, has an issue where if a user comes to the ID but via the wrong domain (because of say, some odd Google result), then the navigation menu does not appear. 
Reported: January 21, 2025
“Page Views” display no data in Page Details
Reported: July 15, 2024
Global News Bulletin widgets sometimes display incorrect order.
Reported: May 17, 2023
Google Analytics report PDFs have stopped emailing.
Reported: April 28, 2023
Google is not displaying some pages in search
Reported: August 31, 2022

Fixed

Image credit cannot be accessed when embedding images
Reported: May 21, 2024
People results in search not updating (since Tuesday)
Reported: May 17, 2024
Go links return 404 errors
Reported: May 15, 2024
Events Screens sometimes return no results
Reported: May 15, 2024
People Results in search not updating (since March)
Reported: April 24, 2024
Show 5 more... (101 total)

Web Development is located in McAfee on the Undergraduate Campus.
MSC: 19

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  • Web Development
    Lewis & Clark
    615 S. Palatine Hill Road 
    Portland OR 97219