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LiveWhale Support

Quick Start

  • Ask a Question

    Need LiveWhale access? Then head to this form. Otherwise, if you have questions about the Lewis & Clark website, we want to hear from you in the form below! 

    All fields marked with asterisk (*) are required.

    text field
    required e-mail address field
    required textarea field
    text field

  • Request LiveWhale Editor Access

    Use this form to request access to edit content within the Lewis & Clark website.

    All fields marked with asterisk (*) are required.

    required text field
    required e-mail address field
    If you have a “numeric” address (e.g. lc20-0000@lclark.edu), provide that here instead of your alias address.
    required textarea field

  • Known Software Issues

    The LiveWhale CMS software runs the public website for Lewis & Clark. Like any software, there are sometimes bugs. The following are known issues that the New Media team is working on.

    Report a new issue

    Ongoing

    Some browsers cannot open navigation menu dropdowns. Fix: clear browser cache
    Reported: February 5, 2025
    “Page Views” display no data in Page Details
    Reported: July 15, 2024
    Global News Bulletin widgets sometimes display incorrect order.
    Reported: May 17, 2023
    Google Analytics report PDFs have stopped emailing.
    Reported: April 28, 2023
    Google is not displaying some pages in search
    Reported: August 31, 2022

    Fixed

    Some events fail to load at college.lclark.edu pages
    Reported: February 5, 2025
    Some users get “Access Denied 403 Error” messages when loading a details page like a bio or news story.
    Reported: January 29, 2025
    Some content, like news or profiles using details pages, has an issue where if a user comes to the ID but via the wrong domain (because of say, some odd Google result), then the navigation menu does not appear. 
    Reported: January 21, 2025
    Image credit cannot be accessed when embedding images
    Reported: May 21, 2024
    People results in search not updating (since Tuesday)
    Reported: May 17, 2024
    Show 5 more... (104 total)

LiveWhale Support

Contact Us

19

Web Development is located in McAfee on the Undergraduate Campus.

email

Web Development

  • Web Development
    Lewis & Clark
    615 S. Palatine Hill Road {MSC |parent_profiles_84|}
    Portland OR 97219