Frequently Asked Questions about Managed Print Service

Where do I find my employee ID number?

Your ID number can be found on your employee ID Card or can be found by logging into Workday > Personal Information > About Me

How do I set my printing preferences to default to BW and Duplex?

For MACs - click here. For PC - To load the PaperCut Driver and set print drivers, click here.

How do I create Presets to print 1-sided or in color and override the defaults?

For MACs - click here.

Who do I call for help with how to use the new equipment?

For a mechanical issue with the machine, check the Machine for the Equipment ID # and call 503-641-2002.  A Technician should call back within an hour and avg repair time is within four business hours.  For issues related to your ability to connect to the Konica as a printer or problems releasing prints, please email service-lc@pacificoffice.com or call 503-214-0209.

Who do I call for service on the Konica machines?

Check the Machine for the Equipment ID # and call 503-641-2002.

Who do I call to order Toner?

Check the Machine for the Equipment ID # and call 503-641-2002.

How do I order staples?

First contact Christopher Stecher at 503-768-7258.  A supply is kept on site.  For high volume users, check the Machine for the Equipment ID # and call 503-641-2002.