Whether it’s with a gathering of family members, friends, co workers, or colleagues, Crucial Conversations: Tools for Talking When Stakes are High (McGraw-Hill 2011) can go a long way to deepening your understanding of ways to step up to and handle the crucial conversations you face.
What are crucial conversations? A crucial conversation is one in which (1) opinions vary, (2) the stakes are high, and (3) emotions are strong.
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Participating in a discussion group allows for deeper understanding and practice of the strategies laid out in Crucial Conversations. Some discussions can bring up emotions around this topic, so be sure to establish a set of agreements for the group around respect, confidentiality, and collaboration. Creating Community Agreements
